Terms and conditions for all self-paced online courses
The below terms and conditions do not apply to social media team training. For SMC social media team training T&C's, please click here.
In these Terms and Conditions:
The following Terms and Conditions, together with the Social Media College Privacy Policy:
We may change these Terms and Conditions from time to time by reviewing, revising or amending them. If we change these Terms and Conditions, we will provide you with notice of the change and access to the changed Terms and Conditions.
You agree to pay the fees including GST for the relevant Course (Course Fee) using the payment method you select. You accept that you are required to pay the full amount of the Course Fee even if you do not complete the Course.
If you are under 18:
Course enrolment is complete when you have made a specified and agreed upon payment (Course Enrolment).
Course commencement is effective from the date you first login to the Course (Course Commencement).
The duration of the Course is as stated on the Social Media College course page, welcome letter and/or advised at time of enrolment (Course Completion Date).
In the event that you do not complete the Course by the Course Completion Date, you may apply for an extension as detailed below. Otherwise, your enrolment will be cancelled by Social Media College.
All Course Materials are supplied electronically unless otherwise stated in the Course description. You can access them via the Social Media College Learning Management System (LMS). Login details will be provided upon enrolment.
The Social Media College LMS is available 24 hours per day 7 days per week except during occasional periods of scheduled maintenance. In the event that the Social Media College LMS becomes unavailable, Course Materials will be delivered to you by Social Media College using another means of delivery.
It is your responsibility to ensure you complete the Course by the Course Completion Date.
Social Media College may grant an extension of one month (up to a maximum of three months) where:
If you wish to transfer into another Social Media College Course, you may do so free of charge. The following conditions apply:
The Course is for personal use only. You must not transfer your enrolment to someone else and you are solely responsible for all use associated with your account (regardless of whether you have authorised access). You must notify Social Media College immediately if you become aware of any unauthorised use or access of your account.
The following terms are applicable when you enrol in a Course and pay Social Media College directly.
Courses must be paid in full at the time of enrolment unless approval is granted by Social Media College for a payment plan. The Course Fee is in Australian dollars and inclusive of GST. We reserve the right to change a Course Fee at any time.
To confirm enrolment in a Course you must pay Course Fee in full or a portion of the Course Fee if a payment plan is approved.
You may pay the Course Fee using a MasterCard, Visa, or American Express via the Social Media College payment gateway, or by bank transfer. Where a credit card is used, Social Media College reserves the right to charge a surcharge.
If the credit or debit card is not issued in your name, you must have the permission of the cardholder to use their card to pay the Course Fee.
When your payment is confirmed, the Course Fee (minus any discounts or credit applied), will be deducted from your credit or debit card and a tax invoice will be emailed to your nominated email address.
Social Media College will provide confirmation of your Course enrolment within 24 hours upon receipt of your payment in full or a portion of your payment plan.
SMC will issue a tax invoice within 24 hours upon receipt of your payment in full.
If you enrol directly with Social Media College on using a payment plan, no certificate of completion will be issued until you have provided full payment of the Course Fee.
If a scheduled payment is rejected under a payment plan, Social Media College reserves the right to deduct additional dishonour fees from your account.
Social Media College reserves the right to cancel your enrolment and/or withhold your certificate of completion if full payment is not made.
There is a cooling off period of 3 calendar days from the day you enrolled (Cooling Off Period). If you cancel within the Cooling Off Period then you will receive a full refund of the Course Fee.
You will not be eligible for a refund within the Cooling Off Period if you have downloaded, viewed or accessed more than 10% of the content, or accessed and completed any assessment within the Course.
Social Media College provide high quality, practical courses and are very confident in our ability to improve your career and/or business’ performance. We invest a huge amount into developing the courses in partnership with leading industry experts. However, if you do not invest the time and energy and take the necessary action, you will not see the results, so we expect our students to work hard and persevere through challenges they encounter.
Therefore, if you complete the Social Media Marketing Intensive Course and are not completely satisfied with your experience, we offer a Money Back Guarantee.
In order to be eligible for the Money Back Guarantee you’ll need to:
Once you are deemed eligible, all refunds are within Social Media College’s sole discretion as to whether to grant or deny the refund request.
We understand that sometimes unexpected events occur that prevent our students from completing the remainder of the course, such as a family or medical emergency.
We will consider requests for course transfers/refunds in extenuating circumstances on a case-by-case basis. We may request sufficient evidentiary proof to verify your request.
In its sole discretion, Social Media College may decide the appropriate resolution, such as:
Social Media College has a responsibility to you to provide you with a Course that will assist you as much as possible to improve your skills and advance your career.
Social Media College agrees to provide the following:
In order to achieve results from our courses, we need you to do the work and take the actions we recommend. We expect you to put in the effort and be a serious student.
As a Social Media College student, you agree to:
Courses undertaken directly with Social Media College require a minimum level of accessibility, including:
It is your responsibility to ensure that you meet the minimum accessibility requirements before Course Commencement.
Intellectual property within the Course Materials, logos and other information available on the Social Media College website is owned by Social Media College and subject to copyright. You may not copy, reproduce, modify or adapt any or all of the Course Materials and other items made available to you by Social Media College without the prior written consent of Social Media College.
Social Media College may include hyperlinks to 3rd party content or websites in the Course Materials to share additional content of interest on publicly accessible websites. In doing so, SMC do not intend to imply or create any endorsement, support or association with that 3rd party or their website, nor do we take responsibility for their content, or any privacy law compliance.
You must provide Social Media College with an email address which you use and check regularly. You agree that this will be the address used for all communications with Social Media College and that all notices and other information regarding the Course, the Social Media College website and other relevant information will be communicated to you by means of the email address provided. You must inform Social Media College as soon as possible of any change to your email address.
Your access to the Social Media College LMS and Course Materials will terminate within six months of your enrolment unless extended by Social Media College as set out in these Terms and Conditions.
Social Media College may terminate your access to the Course Materials if, in its reasonable opinion, you breach any of these Terms and Conditions, and if the breach can be remedied and Social Media College is notified of the breach within 7 days, access to Course Materials will not be terminated.
Social Media College does not claim, represent or warrant that a Course or Course Materials are suitable for your purposes or are error free. The Courses and Course Materials are intended to be a learning aid only and are not intended to be a substitute for your own study and completion of activities and assessments.
All content provided by Social Media College, including the information, names, images, pictures, logos and icons regarding or relating to Social Media College, its products and services (or to third party products and services), is provided “as is” and on an “as available” basis.
To the extent permitted by law, Social Media College:
These Terms and Conditions:
You and Social Media College agree to submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia.
If any of these Terms and Conditions are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which they are intended to be effective, then, to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and conditions and the remaining Terms and Conditions shall survive and continue to be binding and enforceable.
You may not transfer any of your rights under these Terms and Conditions to any other person. Social Media College may transfer our rights under these Terms and Conditions to another business.
Social Media College reserves the right to change the Terms and Conditions of a promotion at any time and change the validity of voucher codes at any time in the event of unforeseen circumstances.
The requirements of any promotion must be fulfilled within the specified expiry date otherwise Social Media College reserves the right to withhold or withdraw a voucher, discount or promotion.
Payments processed during a promotional period, with a discount code or a voucher, are non-refundable and may only be transferable to appropriate course credits or alternatives upon the written approval of Social Media College’s management.
If you have any questions about these Terms and Conditions, please contact Social Media College:
Connected Colleges Pty Ltd trading as Social Media College
ABN 42 602 508 798
Level 21, 60 Margaret St
Sydney, NSW 2000 Australia
Tel: 0405 280 009
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